Developing a Great Digital Environment and Candidate Pooling In Banking Industry

 Meena (2020), argues that, banking sector has been passing through rapid transformation due to progressive economic reforms and fast pace of technology. 

Our bank has provided new digital platform for the recruitment of employees through our official website.  Candidate who match the eligible criteria may apply for a suitable job in our organization. Our Banking recruitment policy is to hire staff of the highest caliber, hence, they advertise through a platform that would reach the eligible candidates to a suitable position.

According to Rooney (2021), Unemployed people have focused more on learning digital skills, such as data analysis and information technology.  Nowadays banking sector is driven towards digital era, hence, our bank is expecting to recruit staff with more IT knowledge. 

The Banking sector would like to recruit candidate who are enthusiastic to learn about online banking, electronic banking products including ATM, Debit Cards, and online bill paying service.  Respond to the customer who call over to our bank, inquiring regarding the bank’s electronic banking products.

  Figure 2: Data is increasingly driving decision –making



Stobierski (2019)

Stobierski (2019) states that Data driven decision making is the process of using data to inform your decision – making process and validate a course of action before committing to it.

Our bank is a longstanding bank and a challenger to other competitor banks, we give services on timely manner, since we maintain a right analytics database in which we are able to predict and detect the customer trends to improve our service excellence and render the required services.

 Xu (2011), informs that, the globalization of economies and information technology and the abundant distributed storage and sharing of data puts the issue of the privacy on the forefront of the social policies and practices. 

Although the Covid -19 Pandemic has radically changed the face of banking industry, sudden transition to remote working occasioned by various national social distancing and lockdown measures.  While remote working standard of the security measures with regard to customer data base are highly secured.  Our bank has aimed at ensuring cloud security, data protection privacy are ensured that they are highly protected.

Castellano (2013), discussed that, when using contingent workplace should carry out two things such as consider using a prescreened pool of extended workers who already know the company and secondly, capture the knowledge of extended workers before they leave.

Our banking sector, recruits specially training Marketing Trainees, who are able to act individually and canvass more products through applying various set of strategies from social media engagement to sourcing talent.  These Marketing Trainees are recruited within their talent acquisition.  

As explained by Wenninger (2000), many banks have placed a cost-efficient electronic access channel for traditional banking products.  Banks are planning to offer new products designed specifically for e-commerce. 

 Figure 3 : Locked Down : Recruiting When You Can’t Travel


Bowman (2020)

Chamorro-Premuzic (2012), discusses that, our online behaviors are now also of interest to recruiters and employers, who are desperately trying to translate them into “digital reputations” and use them to find talent online.

Figure 4: Social and Digital Recruiting can be Efficient if Strategically Targeted


Stajduhar  (2018)

As discussed by Stajduhar (2018), Digital platform can be efficient and cost-effective for recruitment, the challenge is that leveraging these platforms successfully requires both a keen understanding of the candidate pool and proficiency in social media.

Targeted Outreach

Corbanese (2017) has discussed that the idea behind emphasizing youth unemployment and inactivity is that these can have potential long-lasting consequences on individuals reduced employment opportunities and lower earnings in adulthood.

Most of the banking marketing strategies is to target general audiences or wide audience such as Z Generation, Millennials.  Our bank is granting opportunity to school leaver to gain experience in financial sector and if they are willing to continue with banking they are given first preference in recruiting permanent staff.

Targeted E-mails

Shaferhoff (2021), states that an excellent email marketing software should have all the important essentials such as adding email contacts in bulk, email automation features, SMS sending, detailed reporting, high deliverability

Target e-mails are used to as a channel to promote products and to recruit candidate to our banking industry.  They increase our banks sales cycle, and add value to marketing and service communication.

Social Networks

According to Wilson (2020), young people crave privacy, safety, and a respite from the throngs of people on socials platforms, and gravitating towards more intimate destinations.

Social media accounts in our bank will engage with the community, answering queries, post offers and promote vacancies.  Our bank’s Facebook page carries variety of job vacancies, products which are marketed at our bank and then services which are rendered at branches. 

Job Boards

Daria (2019), suggests to choose open source software if you want to start fast and validate the business idea with a minimal budget. 

 Hiring in Digital Age:

Improving processes with AI

Vedapradha (2019), states that artificial intelligence has been the most apt innovative technology that facilities in better recruitment process when implemented strategically having a significant effect on the performance of the employees.

Employer Branding

Pouesard (2021), states that, big or small the initiative, the important thing is coherence.  There must be a red thread between your organization’s purposes.  Organizations that understand this today will be the success stories of tomorrow.

Figure 5: Recruitment Marketing


Cummings (2016)

As per Cummings (2016), attracting of great candidates, associations need to apply great marketing skills to the recruitment process.   No matter your organization’s size or budget, you can incorporate 05 marketing strategies in recruitment, such as Think like a marketer, Create a marketing plan, Create effective messages, Deploy tactics and Identify practical metrics.

Targeted job ads

Nelson (2019), states that many companies applaud social media recruitment platform because it allows them to gather an abundance of information about potential job candidates. 

Figure 6: Video Interviewing


Strazzulla (2019)

Strazzulla (2019), states that video interviewing software has become an increasingly popular way for business to screen candidates. Many companies are using video interviews on their hiring process in order to streamline and expedite the hiring process.

Sharma (2013), discussed that Modern HR professionals are now becoming more strategic and proactive, and have to be experts on all social and technical trends that can improve their teams.  A huge impact has occurred in main HR functions such as Recruitment, Training and Development, Performance Management, Payroll, ESS and Workflow management.

Video 1 : The Future of Work



Sackett (2016)

Sackett (2016), says that hourly recruiting is much like the positions you are hiring, hands-on, difficult, leaderships even devalues those recruiters who take on the task of filling these kinds of roles.

Customized strategies engage special population in research, In-house design of advertising materials, and creation of targeted social media post Karimipour (2017).

Video 2 : How to create a productive working environment


Mcgee (2019)

Reference

Bowman K. D. (2020), Locked Down: Recruiting When You Can’t Travel, NAFSA, connecting People, Changing the world, International Educator (online), available on : https://www.nafsa.org/ie-magazine/2020/6/4/locked-down-recruiting-when-you-cant-travel

Castellano S. (2013), Growing Contingent Workplace, Association for Talent Development (online), available on : https://www.td.org/magazines/td-magazine/the-growing-contingent-workforce cited on 21st April 2021.

Chamorro-Premuzic T. (2012), Digital Staffing: The Future of Recruitment – by – Algorithm, Harvard Business Review (online), available on: https://hbr.org/2012/10/digital-staffing-the-future-of?registration=success# cited on 13th April 2021.

Corbanese V. and Roas G. (2017), Guide for development national outreach strategies for inactive young people, International Labour Organization (online), available on: https://www.ilo.org/wcmsp5/groups/public/---ed_emp/documents/publication/wcms_613351.pdf cited on 18th April 2021.

Cummings M. (2016), 5 Marketing Strategies to Boost Recruitment Success (online), available on:

https://www.asaecenter.org/association-careerhq/career/articles/recruitment-strategies/5-marketing-strategies-to-boost-recruitment-success cited on 19th April 2021.

Daria R. (2019), How to create a Job Board website like glassdoor: Tips, Challenges, Useful Ideas (online), available on: https://rubygarage.org/blog/how-to-create-a-job-board-website cited on 18th April 2021.

 Karimipour N. and Armstrong A (2017), Maximizing Impact: Leveraging Digital & Traditional Tools for Recruitment and Retention Success, Southern California Clinical and Translational Science Institute (online), available on: https://sc-ctsi.org/uploads/resources/leveraging_digital_tradtional_recruitment.pdf cited on 13th April 2021.

Meena M. R. and Parimalarani G (2020), Impact of Digital Transformation on Employment in Banking Sector, International Journal of Scientific and Technology Research Volume 9, Issue 01 (online), available on: https://www.ijstr.org/final-print/feb2020/Is-Digital-Transformation-Of-The-Banks-Enhances-Or-Diminishes-The-Employment-In-Banking-Sector.pdf cited on 20th April 2021.

Nelson J. (2019), Targeted Job Advertisements on Social Media: An Age – Old Practice in a New Suit, The Global Business Law Review, Volume 8, Issue 1, Article 5, Cleveland Marshall College of Law, (online) available on: https://engagedscholarship.csuohio.edu/cgi/viewcontent.cgi?article=1072&context=gblr cited on 20th April 2021.

Pouesard M. L. (2021), Employer Branding: Hiring with purpose, hiring to retain (online), available on: https://hospitalityinsights.ehl.edu/employer-branding-hiring-with-purpose-hiring-to-retain cited on 19th April 2021.

Plug and Play Tech Centre. (Nov 01, 2018). The Future of Work  [Video file]. Retrieved from https://youtu.be/KU5aGv5yv8w  cited on 18th April 2021.

Rooney K. (2021), Digital roles top the list of jobs on the rise in 2021, World Economic Forum (online), available on: https://www.weforum.org/agenda/2021/02/digital-ecommerce-jobs-linkedin-report/ cited on 21st April 2021.

roquebrun.org. (Jan 20, 2014). How to create a productive working environment - In a nutshell  [Video file]. Retrieved from https://youtu.be/IfapCq6Wu8s , available on: https://www.roquebrun.org/2019/11/ways-to-create-a-conducive-work-environment/  cited on 18th April 2021.

Stobierski T. (2019), The Advantages of Data – Driven Decision – Making, Harvard Business School online. Business Insights (online), available on : https://online.hbs.edu/blog/post/data-driven-decision-making cited on 21st April 2021.

Stajduhar T. (2018), Recruiting Physicians Today, A service of NEJM Career Centre (online), available on: https://www.nejmcareercenter.org/minisites/rpt/up-your-physician-recruitment-game-with-social-and/ cited on 13th April 2021.

Shaferhoff N. (2021), The 9 Best Email Marketing Services for small Business Websites, Blogs and e-Commerce Sites (online), available on: https://websitesetup.org/best-email-marketing-services/ cited on 18th April 2021.

Strazzulla P. (2019), Video Interviews: Employer Brand and the Candidate Experience, The SHRM Blog (online), available on: https://blog.shrm.org/blog/video-interviews-employer-brand-and-the-candidate-experience cited on 19th April 2021.

Sackett T. (2016), Viewpoint: Recruiting Hourly Employees in a Digital World, SHRM Better Workplaces Better World (online), available on: https://www.shrm.org/ResourcesAndTools/hr-topics/talent-acquisition/Pages/Recruiting-Hourly-Employees-Digital.aspx cited on 13th April 2021.

Vedapradha R., Hariharan R. and R shivakami (2019), Artificial Intelligence: A Technological Prototype Recruitment, Journal of Service Science and Management, Vol. 12 No. 3 (online), available on: https://www.scirp.org/journal/paperinformation.aspx?paperid=91773 cited on 19th April 2021.

Wenninger J. (2000), The Emerging Role of Banks in E-Commerce, Current Issues in Economics and Finance, Federal Reserve Bank of New York), Vol 6, no. 3 (online0, available on: https://www.newyorkfed.org/medialibrary/media/research/current_issues/ci6-3.pdf cited on: 21st April 2021.

Wilson S. (2020), The Era of Antisocial Social Media, Harvard Business Review (online), available on: https://hbr.org/2020/02/the-era-of-antisocial-social-media cited on 18th April 2021.

Xu H., Dinev T., Smith J. and Hart P. (2011), Information Privacy Concerns: Linking Individual Perceptions with Institutional Privacy Assurance, Journal of the Association for Information Systems, Research Article (online), available on : https://faculty.ist.psu.edu/xu/papers/jais2011.pdf cited on 21st April 2021.


 




 






 

 

 

 

 


Comments

  1. Yes Treva, I agree with your views that you have posted in your posts as Banks need to understand what Digital Reinvention means for them based on their specific strategy and readiness to compete in the digital arena. Their efforts will need to be strategic to reach desired business goals with available capital and within an acceptable time frame Sarah, (2017)

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    1. Adding to you comment Hshanthika, as per Bender (2018), bold and tightly integrated digital strategies will be the biggest differentiator between companies that win and companies that don’t, and the biggest payouts will go to those that initiate digital disruptions. Fast- followers with operational excellence and superior organizational health won’t be far behind.

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  2. This comment has been removed by the author.

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  3. Adding to your views the most important factors that caused the Transformation of traditional banking services are acceleration of the globalization of world economic relations, innovative leap in the field of information and telecommunication technologies, penetration of foreign banks into financial markets of many countries, increased competition between banks, integrated innovative solutions in customer service, etc. (Toloraya & Yarygina, 2017).

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    1. Addition to this, Daniel (2020) discussed, a less-interconnected network of relationships among employees reduces the sense of commitment to one another and to the organization. Teammates who have worked together for longer periods develop a more intuitive understanding of each other, what they mean when they speak, how they work as higher performance.

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  4. Agree with you and want to bring another factor here. The development of the Internet and social networks opens up new opportunities in the implementation of the recruitment and selection activities. The majority of company management finds that the structure of the labor force in the labor market has changed a lot, and traditional recruitment and selection techniques are not sufficient to attract and retain a new generation which has different demands and expectations from work. In order to obtain credible and useful information necessary for deciding on the choice of an adequate candidate, it is necessary to combine traditional and modern techniques, with the increasing use of the internet (Slavic et. al, 2017)

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    1. In addition, Creating an employer brand to attract and hire top tech talent has specific problem. A strong employer brand starts with understanding how it functions to attract and engage tech candidate. An employer brand reflects how current and potential employees perceive the company’s culture and values (Plamondon, 2020).

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  5. Agree with you Treva, Adding to your argument, According to Gigauri, et al., (2020) Today’s complex environment has led to many changes including the process of recruiting, and online recruitment (OR) has become an important source of recruitment for human resource managers. Human Resource Managers need to adapt to new challenges caused the recent pandemic crisis, and get used to working online with employees, managing digital processes, dealing with employee dismissal, as well as carry out retention and selection procedures online.

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    1. And also, Digital future depends on developing the next generation of skills, closing the gap between talent supply and demand, and future-proofing you own and others potential. The main implication is that when leaders think about investing in technology, they should first think about investing in the people who can make that technology useful (Frankiewicz et al., 2020).

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  6. Agree with you. adding further more on digital recruiting as the use of technology to improve efficiency, effectiveness, and impact, reduce costs, and/or increase capacity across the recruitment process. In general, digital recruiting (also known as online recruitment) can facilitate in reaching a wider pool of potential candidates as well as facilitating the selection life cycle(Armstrong,M. 2009).

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    1. Digital communication affect wellbeing at work which indicates that from the perspective of enhancing digital communicated related working conditions and wellbeing at work has greater leverage can gained by developing well-communicated standard operating practices and conventions in the workplace (Okkonen et al., 2018).

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  7. Agreed Treva. Adding to that candidates more prefer to find jobs through professional oriented websites, such as corporate website, LinkedIn rather than personally oriented social media (Nikolaou et al., 2020).

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    1. Agreed, expectations of work can be fallen in to three different categories, namely income and security, high-quality interpersonal relationships and opportunities for personal development, fulfillment and self-expression at work, and work must meet these three types of expectation whether it is real or virtual and face to face or remote (Valenduc, 2016).

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