Paving the Way to Successful Banking

Capko (2003) , discuss that Performance evaluations, which provide employers with an opportunity to assess their employees contributions to the organization, are essential to developing a powerful work team. In our banking sector timing is important, evaluations undertaken soon after the employee joins the bank provide a baseline against which to measure the employee’s progress. In terms of the employee’s abilities, timing will relate to how long it takes the employee to complete a task assigned to him/ her, such as completing a customer transaction, amount of waiting time takes to each customer. According to Yaseen (2015) , performance management can be viewed as a proactive system of administration of employee performance for motivating the individuals and the organizations towards desired performance results. When measuring performance in our bank, it is crucial that the employee can be measured against clearly defined objective of the bank.   The Key Performance Indicator...

As discussed by Adu-Oppong (2014) , communication in the workplace is critical to establishing and maintaining quality working relationship in organizations, Developing a proper communication strategy in a banking sector must be built in the context of the customer expectation.   In banking sector customers expect honesty and reliability from staff members.   These are the essential elements which expected from our customers.   Since our customers need more human oriented services, our staff are specially trained to speak to the customers politely and listen to their needs intensively.   The chain of communication starts with our Security Guards by greeting the customers, this initial gesture would immensely attract the customers when they step in to the Bank premises.   Rahim (2013 ), discussed that, the objectives of business as well as individual can be fulfilled by practicing effective communication with the customers.   Our bank has created commu...

  Meena (2020) , argues that, banking sector has been passing through rapid transformation due to progressive economic reforms and fast pace of technology.  Our bank has provided new digital platform for the recruitment of employees through our official website.   Candidate who match the eligible criteria may apply for a suitable job in our organization. Our Banking recruitment policy is to hire staff of the highest caliber, hence, they advertise through a platform that would reach the eligible candidates to a suitable position. According to Rooney (2021), Unemployed people have focused more on learning digital skills, such as data analysis and information technology.   Nowadays banking sector is driven towards digital era, hence, our bank is expecting to recruit staff with more IT knowledge.   The Banking sector would like to recruit candidate who are enthusiastic to learn about online banking, electronic banking products including ATM, Debit Cards, and ...