Performance Management in Banking Sector
Capko (2003) , discuss that Performance evaluations, which provide employers with an opportunity to assess their employees contributions to the organization, are essential to developing a powerful work team. In our banking sector timing is important, evaluations undertaken soon after the employee joins the bank provide a baseline against which to measure the employee’s progress. In terms of the employee’s abilities, timing will relate to how long it takes the employee to complete a task assigned to him/ her, such as completing a customer transaction, amount of waiting time takes to each customer. According to Yaseen (2015) , performance management can be viewed as a proactive system of administration of employee performance for motivating the individuals and the organizations towards desired performance results. When measuring performance in our bank, it is crucial that the employee can be measured against clearly defined objective of the bank. The Key Performance Indicator...
